Why America's corporations are setting themselves up to FAIL!

Okay hear me out on this one. It's going to take some thinking to understand. I honestly believe that america's current employment environment is a joke. And its not the governments fault its the employers trying to inflate the companies worth. They are only interested in one thing helping their shareholders. Who cares about the customer or much less the employee?

So where am I coming from, I have been through a few layoffs. They suck! Employees are kept in the dark. Managers treat employees like they are so retarded, that they cannot figure out what all the hush hush closed door meetings are all about. Our american economy has become so dependent on profits that they forget that even if they are breaking even they are in the positive. Corporations need to stop focusing on their shareholders and instead focus on their most important assets, THEIR CUSTOMERS!!!

I guess where I am comming from is my work life. Where I work the guest is always right, no matter what they do, no matter how illegal their conduct is, the guest is always right. What does that have to do with unemployment?  When I was growing up, the resort where I work was a posh luxurious oasis is the desert. It is a family friendly resort in the summer and a serious business resort in the winter.  Today though the resort loose focus on who is the most important to guest satisfaction, their employees. And those employees are being eliminated by handful, and the employees they do keep are expected to take up the slack. It some departments management out numbers employees, in others management is trying to change things so much that they are loosing business faster then they can finish the changes. What happens to the customer, they just complain and they are compensated, because their is not enough staff to truly correct the problem, just enough to put a band aid on it.

But its not just my resort, look at major national corporations. They are laying people off but then the people (aka management) they keep are getting pay increases of 50% or more. Another company I worked for has 7 managers for 8 employees. They have management for management. They have laid off a total, including me,  15 front line employees since the new year. Do you know how many managers they have laid off... 2. What happens to the customer when they are now being serviced by a manager who knows more process then reality?

Here is where I am going with this. Companies out there listen, profits are good, but so are keeping your customers. Maintaining innovative products, keeping service high and above all keeping employees happy will not only help your bottom line but will also improve it. Stop the band aid approach of layoffs and actually fix the parts of your company where money is bleeding. And by all means, STOP OUTSOURCING EVERYTHING, in the long run it just ends up costing you more... But that's another story...